Payment & Shipping
Payment
We offer following payment methods and currencies.
| Currency | Credit Card | Paypal | Bank Transfer |
|---|---|---|---|
| EUR | Yes | Yes | Yes |
| USD | Yes | Yes | Yes |
| GBP | Yes | Yes | Yes |
| CAD | Yes | Yes | No |
| AUD | Yes | Yes | Yes |
| PLN | Yes | Yes | Yes |
When asked for CVV2/CVC2 look at the back of your Credit Card.
If you have any questions - please contact us at brix@trix.pl
Shipping
We are based in Poland and ship worldwide. Average delivery times are as follows – however, please note that delays may occur during peak seasons (e.g. Christmas).
Orders are usually dispatched within 24 to 48 hours after purchase – often even faster. For larger orders or when some items are temporarily out of stock, shipping may be delayed by a few days.
Estimated delivery times by region:
- EU – 3–7 days (DPD, FedEx Economy (formerly TNT), or DHL)
- UK – 3–5 days (FedEx Economy), or 1–2 days with FedEx Priority
- USA – 3–5 days (FedEx Economy) - please note: occasional delays may occur in FedEx logistic hubs
Need faster delivery? We offer Shipping Priority with guaranteed 3-day delivery and no hub delays - contact us via email to request this option.
- Switzerland, New Zealand, Norway, Canada, Japan, Australia - 4-6 days (FedEx Economy) - please note: occasional delays may occur in FedEx logistic hubs
- Other countries – up to 9 days (FedEx Economy)
Actual shipping costs are shown during the first step of the checkout process.
- USA (new Trump administration tariffs from September 1, probably 15%)
- United Kingdom (UK VAT is already included in our prices. Orders with a goods value up to £135 – no customs duty. Above £135 – customs duty may apply, usually 0% as our products are of EU origin, plus a FedEx clearance fee)
- Canada (duty fees collected in destination country, 15%-18% of the order value)
- Australia (no duty fees except for orders above 1000 AUD / ~ 550 EUR)
- New Zealand
- Japan
- Switzerland (duty fees collected in destination country, Fedex Fee 24CHF + 7.7% Swiss VAT)
- Norway - VAT is collected on the border, the Norwegian Post company charges a fee of 149 NOK (12.87 euros) on orders with value 350-3000 NOK, 299 NOK on orders with value above 3000 NOK.https://www.posten.no/en/customs/receiving-from-abroad
- Israel (orders over $75 will go through customs and 17% VAT needs to be paid as well as some additional fee to the courier)
If you have any issues with the payment - let us know through the email brix@trix.pl. We can send you a Paypal payment request or you can alternatively pay using a regular bank transfer.